1. The Client must allow the Domestic Assistant access to hot water and power. All fragile and breakable items must be secured or removed.

2. HighLine Domestic Services Ltd will provide all cleaning materials on demand but there may be a surcharge of £1 per hour. We will quote separately for this.

3. Carpets

HighLine Domestic Services Ltd will not be responsible for failing to remove old/permanent stains that cannot be removed using normal carpet cleaning methods. We undertake, however, to draw your attention to any such stains prior to commencing work.

4. Cleaning Services

Unless otherwise agreed the standard Cleaning Services we offer do not include cleaning of ovens, microwaves, inside of fridges, walls, ceilings, curtains, balconies, patios, exterior windows, carpets, upholstery. Neither do they include washing up or laundering. Should any of these additional services be required, we will quote for them separately. When the service is an End of Tenancy Cleaning – the property must be vacated before we carry out the work.

5. Deposits and Cancellations

For One Off Services, Carpet Cleaning Services, Windows Cleaning Services 50 % of our quoted fee will be payable upon booking. The client may cancel or reschedule a service by giving at least 48 hours notice but if we are not notified on time no refund will be given against the deposit. HighLine Domestic Services Ltd reserves the right to charge cancellation fee of up to 100% of the quoted price for the booked service.

Should the Client decide to cancel The regular based Service he needs to notify HighLine Domestic Services Ltd in writing 4 weeks in advance. HighLine reserves the right to charge a Fee equal to the amount of lost earnings for the period in question.

6. The Client agrees to inspect the work immediately after it is completed and to draw to the attention of the cleaner/supervisor any defects in the service. The cleaner will carry out any such further work reasonably required but if the client is still not satisfied the client must notify HighLine Domestic Services Ltd in writing immediately by email.

7. Payments

The balance of our account must be settled prior to our operatives departing the premises. We do not accept credit/ debit cards

8. The Client agrees not to employ directly or engage any past or present Cleaners introduced to the Client by the Company in home-related services for 18 months from last cleaning service performed by the cleaner and recognizes that the Company will suffer financial loss if the Client is in breach of this provision.

9. In the event that the Client employs or engages such a Cleaner, the Client hereby agrees that a referral fee of £600 is payable by the Client to the Company, as reflects the Company’s loss.